Terms & Conditions

By accessing of or purchase any product on www.ngogrocer.com site, you agree to be legally bound by and abide to these Terms of Service listed below.


You shall ensure to provide true, accurate, up to date and complete details about yourself as asked for in the Registration Form. You also agree to promptly update your personal information from time to time to keep it true, accurate, current and complete.

www.ngogrocer.com reserves the right to prohibit the use of any login name or e-mail which, www.ngogrocer.com in sole discretion deems inappropriate. www.ngogrocer.com reserves the right to reject, suspend or terminate your account anytime without prior notice as and when necessary.


Login Name and Password

You are solely responsible for maintaining the confidentiality of your login name and password to any other person. You shall be responsible for all activities, orders and transactions that occur or submitted under your password. If you have knowledge or suspect that someone else has misused your password you shall notify www.ngogrocer.com immediately.

www.ngogrocer.com shall not be liable for any damage or loss of any kind suffered by you as a result of unauthorized use of your login name and password.

www.ngogrocer.com will collect personal information when you register. This information is used to enable www.ngogrocer.com to process and deliver your order. Information can also be collected to allow www.ngogrocer.com to send you newsletters and offers, which we feel, would be of particular interest to you.


Product Pricing & Specification

Prices and specifications of Products on www.ngogrocer.com are subject to change without prior notice. Any typographical or photographic errors in the Products' specification or pricing or offers or deals are subject to correction.

www.ngogrocer.com makes every reasonable effort to ensure that the Products advertised on www.ngogrocer.com are in stock. However, the www.ngogrocer.com cannot predict certain out-of-stock conditions that may occur due to unexpected inventory demands, raw material shortages, etc.

Your placement of an order of the Product through www.ngogrocer.com will be recorded as your offer to purchase a particular Product at a particular price. Once an order has been made, you agree that cancellation of the order of the Product through www.ngogrocer.com is not permitted. The title to any Products purchased will remain with the www.ngogrocer.com until the successful processing of your payment.

www.ngogrocer.com accepts Visa card, Master card and online banking.

Please note all credit cards are charged at the time of check out to help prevent fraudulent orders. www.ngogrocer.com support SSL to ensure the transmission of your sensitive information so it cannot be intercepted or decoded. www.ngogrocer.com will not rent, sell, purchase history information or give your name or credit card information to any other company, agency or individual.

Any queries or complaints arising from or related to the www.ngogrocer.com's Products shall be directed to www.ngogrocer.com at its customer service e-mail at info@ngogrocer.com.


Delivery Fee

For delivery to Peninsular Malaysia, shipping rate is applied, RM12.00 is imposed for the first 3Kgs. RM1.50 will be added on for subsequent "Kg" for order below RM200; FREE SHIPPING is applicable to order above RM200. For delivery to Sabah & Sarawak, the delivery fee will be determined by the weight of the package and the delivery destination. For international delivery, the delivery fee will be based on the box dimension, weight and/or destination of the order, therefore the delivery fee may be varied from time to time.


Delivery Schedule

You are responsible for paying the shipping and handling charges associated with each item according to the courier service charged.

All orders will be delivery via GDExpress. Orders received by www.ngogrocer.com for delivery on Malaysia should arrive within 1-14 business days later depending on area shipped to after payment received. Orders received by www.ngogrocer.com for outbound should arrive according to the courier service schedule.

Delivery will not be offered on Saturday, Sunday or Public Holiday. Delays in delivering your order might be incurred due to holidays, extreme bad weather or any type of natural disaster.

In the event of any unsuccessful delivery of the Product due to your absence in receiving the Products at the designated address agreed by you, or your failure to provide accurate or complete address or other details required for delivery, you agree that you shall bear the cost of any further deliveries of the Products to you and that the www.ngogrocer.com shall give no refund to you for the Products or for the delivery charges thereto under the aforementioned circumstances

www.ngogrocer.com will deliver to the shipping address that the customer specifies. However additional charges may apply if the package is redirected, an address is incomplete or a correction is required by courier service. www.ngogrocer.com is not responsible for shipping charges for packages returned due to missing or wrong information.

Free Delivery On Every Order Over RM200

With purchase of RM200 and above in a single order. Peninsular Malaysia only.



You acknowledge and agree that the access, viewing and/or submission of an order and/or the subsequent purchase of the www.ngogrocer.com's Products is at your own risk and that the information, materials and Products is provided on an 'as is' basis and 'as available' basis. All products sold are not returnable, refundable or exchangeable.

Other than warranties specifically imposed under law without qualifications or exclusion, no other warranties of any kind, either express or implied, or any warranties arising from course of dealings or usage of trade are made by www.ngogrocer.com herein.

No advice or information given by the www.ngogrocer.com herein shall create a warranty.

www.ngogrocer.com reserves the right to omit, add or amend www.ngogrocer.com Terms and Conditions without prior notice. Any new or amended terms and conditions will override the existing www.ngogrocer.com Terms and Conditions.