The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. NGO Grocer will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 days after the confirmation.
Please return your purchase to the following address:
NGO Grocer
D-GF-10, Sunway Nexis, 1, Jalan PJU 5/1,
Kota Damansara, 47810, Petaling Jaya, Selangor.
Please contact us at info@ngogrocer.com or 03-61480550 if you have any questions or doubts.